A
Use for verification
Outer-box serial
Look for Serial No. on the bottom flap of the outer box. Enter that code in the checker above.
Product verification
A simple way to
check your product.
Find the serial on your Adaptog outer box, enter it below and check it against our records.
Check a serial01 / CHECKSecure lookup
Enter your
serial code.
Use the unique code printed next to Serial No. on the outer packaging. Include every letter and number.
Need help finding it? Contact our team
01
Find the label
Check the bottom flap of your outer box for the line marked Serial No.
02
Enter the full code
Type the letters and numbers from that line. Spaces and hyphens are fine.
03
Read the result
We’ll tell you whether that serial appears in the records available to this checker.
02 / LOCATE
Know what you’re looking for.
Packaging can carry more than one identifying code. Use the examples below to find the right one.
B
Other packaging formats
Carton serial & vial batch
Vials carry a batch number, which you can search in the COA library. If your carton has a numbers-only serial, contact our team for a check.
03 / UNDERSTAND
What your result means.
The check compares your entry with the serial records supplied to Adaptog. Keep the packaging nearby while checking.
Serial recognised
The code you entered matches a serial in our records. A matching serial alone cannot confirm every aspect of a physical item, so keep your packaging and contact us if anything else seems wrong.
Serial not found
Check each character and try again using the code beside Serial No. A missing match does not automatically mean the product is counterfeit. Our team can help review the packaging.
GOOD TO KNOW
Questions about your code
Can I enter the batch number from a vial?
Vial labels show batch numbers rather than individual serials. Search the batch in our COA library to find its laboratory report.
What if my outer carton has numbers only?
Numeric carton serials are a different packaging format. Send the code and a clear photo of its label to our team for help checking it.
What should I send if I need help?
Include a clear photo of the serial label on the outer box and the exact code as printed. Please keep the original packaging until your query is resolved.
04 / SUPPORT
Get help with your code Still unsure which code to use?
Send us a clear photo of the code area and we’ll help you identify the right reference.